ordering information

A friendly, personal and efficient service is important to us. If you cannot get what you want on the website please email us at londongardendesign@mac.com and we will be able to help you further.

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PAYMENT OPTIONS

We use the online payment gateway SagePay.SagePay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). SagePay adhere to the most stringent levels of security, ensuring that your details remain secure throughout the transaction process.

 

We accept the following credit cards through the SagePay gateway (please note that we do not accept Amex):

 

Visa, Mastercard, Maestro, Switch, Solo and Delta.

US Customers: If you can't pay with credit cards via SagePay, please use PayPal for card payment. You can pay with credit cards via PayPal without an PayPal-Account as well. Click on "Pay with a debit or credit card" on the PayPal-Login-Page below the Form after you placed your order (see picture).

 

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We also accept payment through PayPal.

Payments by Cheque:

Please make Cheques Payable to:

The London Garden Design Company and send to:-

1 Marmion Road,Battersea, London, SW11 5PD

DELIVERY

UK and Northern Ireland deliveries are £4.95 - this is a tracked 3-5 day service via a courier or the post office.

Express deliveries ( UK and Northern Ireland only ) are £ 10.95 This is a tracked service via our courier or the Post Office. Orders must be placed before 11.00 am in order to receive the item within 48hrs. (Weekdays only - orders placed on the weekend for express delivery will be despatched on the Monday and arrive on the Tuesday/ Wednesday)

Southern Ireland and European deliveries are £19.95 - this is a tracked 3-7 day service via a courier or the post office

USA and Canadian deliveries are £29.95- this is a tracked 5-7 day service via a courier or the post office

Australia and New Zealand deliveries are £39.95- this is a tracked 5-10 day service via a courier or the post office

PLEASE EMAIL US BEFORE ORDERING AN OVERSEAS DELIVERY

Please note:

We aim to despatch orders within 2 working days of confirmation that your order has been accepted, but during busy periods this may take slightly longer.

Some items may have a longer delivery lead time than others. In these cases this is specified in the product information. If an item is out of stock you will be contacted with an estimated delivery date.

The London Garden Trading Company is not responsible for any custom charges made in the recipients countries. The customer is therefore responsible for these charges.

PICK UP :- Customers may wish to pick up their goods from our base in Wandsworth , South London. Please let us know in advance what you would like to buy , with a time and date and we will meet you here.

The address is Unit F22, Riverside Business Centre, Bendon Valley, London, SW18 4UQ

RETURNS AND EXCHANGES

In the unlikely event that your order arrives damaged, please let us know so that we can arrange an exchange at your convenience.

Although we hope that you will be happy with your order, we understand that you might wish to return some items. Please let us know within 7 days of receipt and we will gladly offer you an exchange, refund or credit note.

DATA PROTECTION GUARANTEE

We completely understand that before filling in any information about yourself online, you would like to know how it will be used. We guarantee that we will not give this information to any other company or individual, and therefore you will not receive marketing material from anybody else.

On occasions we will send you updates of new products and special offers, details of shows and exhibitions we are attending and so on. Should you not want these newsletters we will not send them to you, or you will have the option to unsubscribe.